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CrestApps Omnichannel (Orchestrator)

The CrestApps.OrchardCore.Omnichannel module is the foundation of CrestApps' Omnichannel suite. It provides the core concepts and services that allow Orchard Core to orchestrate inbound and outbound communication across channels such as SMS, Email, and Phone (and more).

This module is intentionally "headless": it focuses on the orchestration layer and shared primitives and is meant to be paired with UI/CRM modules (like Omnichannel Management) and channel providers (like SMS automation).

Key concept overview​

  • Channel: The medium of communication (SMS, Email, Phone, etc.).
  • Generic webhook endpoint: A channel-agnostic endpoint used by external services to notify Orchard Core about inbound communication events.
  • Contact communication preferences: Supports storing and enforcing the contact's communication preferences (Do Not Call / Do Not SMS / Do Not Email, etc.).

Enable the feature​

  1. In Orchard Core Admin, go to Tools → Features.
  2. Enable Omnichannel.

Most projects will also enable one or more of:

Webhooks​

This module exposes a generic communication webhook endpoint:

  • ~/Omnichannel/CommunicationService

Channel provider modules can forward their own provider-specific inbound events into this endpoint.

Notes​

  • This module does not provide an end-user UI by itself.
  • Use Omnichannel Management to manage contacts, subjects, campaigns, dispositions, activities, and batching.