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Extensions

An extension is a short internal number, such as 1001, that belongs to one user. Colleagues can dial it from the soft phone keypad, search for the person by name, or pick them as a transfer target.

MenuInteraction Center > Management > Extensions
PermissionManage telephony extensions
FeatureTelephony (CrestApps.OrchardCore.Telephony)

Create an extension​

  1. Open Interaction Center > Management > Extensions and click Add extension.
  2. Enter the Extension number. It must be unique.
  3. Pick the User it belongs to.
  4. Optionally change the Display name. It defaults to the user's name.
  5. Click Save.

The agent sees their own extension as a badge in the agent workspace. To call an extension, open the soft phone keypad, switch to Dial extension, and type the number or a name. See Placing and handling calls.