Time Tracker

Time Tracker records what people do through their working day, such as Work, Break and Lunch, and adds the time up into categories you choose, such as Payable, Billable or Vacation.

Menu	Time Tracker > My Time, Time Entries, Stages, Categories; Reports > Workforce & Payroll > Hours by Category
Permission	Track one's own time for My Time; View anyone's time and the time report; Edit anyone's time; Manage time stages and categories
Feature	Time Tracker; Audit Trail to record every change

Can't find it?

What you see depends on your role. If the menu, a button or a setting on this page is missing, ask your administrator to give you the permission listed above or to turn on the feature. Only administrators can turn features on and change site settings.

Set up categories and stages

1. Go to Time Tracker > Categories and select Add category for each total you want in the report, such as Payable, Billable and Break. Each minute counts is 1 for most; 1.5 counts the time half again, such as for an overtime premium.
2. Go to Time Tracker > Stages and select Add stage for each thing people do, such as Work, Lunch or Training. Under How its time counts, tick the categories its time adds to: Work to both Payable and Billable, Lunch to Break.
3. Untick People pick it on their clock for stages that only come from somewhere else, such as On a call from the Contact Center.

Track your time

Go to Time Tracker > My Time. Choose a stage in the list and select Clock in to start. When you change what you are doing, such as going to Lunch, choose the stage and select Switch, and switch back to Work when you return; your time moves from one to the next without a gap. Select Clock out at the end of the day.

Today shows the day's stages as a bar and a list, and This week your hours in each category by day. An entry a manager changed says so.

Correct someone's time

Go to Time Tracker > Time Entries, find the entry by user name, stage or day, and select Edit. Change the stage, the start or the end, and enter the Reason. The entry keeps what it was, who changed it and why, and the Audit Trail records it when it is on. To add time that wasn't recorded, select Add time; to remove an entry, enter a reason under Remove this time. Time can't overlap other time of the same person.

Time from the time clock

With the Workforce time clock on, the punches of a worker whose team uses a time clock policy keep their day here: their Time Entries say From the Time Clock, open read-only, and are corrected with punches on the worker's timesheet. Their My Time says their time is kept by the time clock and shows its buttons, Clock in, Start break, Start meal, the matching End buttons and Clock out, the same as in My Work. A worker whose team has no time clock policy has no clock to punch, so they clock in and switch stages on My Time as anyone else does. See Time Clock.

Time from the Contact Center

With Contact Center Time Tracker on, agents' states are kept here while they are signed in: available, on a call, wrap-up, breaks and the rest, each in its stage. For a worker on the time clock, these take the place of their clocked work for that time.

Go to Time Tracker > Contact Center Stages to choose the stage of each state. Not tracked leaves a state out. Under Reasons, give a reason a stage of its own, such as Lunch for a lunch break; As its state uses the state's stage. The usual states get a stage when the feature is turned on. These entries are read-only here; they come from the agent state log.

Time off

With Workforce Time Off on, every day of approved time off is kept here once the day comes, in the stage of its type, such as Vacation. It shows as From approved time off and is changed on the time off itself. See Time Off.

Hours by category

Reports > Workforce & Payroll > Hours by Category shows a row for each person, with a column for each category and the total, for the date range you choose (this week, Monday to Sunday, at first). Days are counted in the site's time zone, whatever your own time zone is, and the report's heading names it. Search by user name with Person, and tick A row per day to see each day apart, such as Mon 2 Nov (an export writes the date as 2026-11-02). It is a report of the Reports feature, so it needs Reports on, and it exports as CSV (and Excel with Reports (OpenXml)). A stage's time adds to each of its categories, so the columns don't add up to the total.